Policies

Cancellation Policy

Please provide at least 24 hours notice prior to canceling an appointment. Charges will apply for missed appointments, late cancelations and/or arriving 15+ min. past your scheduled appointment time. These charges cannot be billed to an insurance company, and payment will be your responsibility. Should you need to make changes or cancellations, please do so through the patient portal for your account.

Office Phone/Call In Policy

Spectrum Psychology phones ARE NOT answered directly. *Please leave a message for a call back within 24 hours or less.*

Limits on Confidentiality

Coaching

All information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the ICF Code of Ethics but is not considered a legally confidential relationship (e.g. Medicine or Law). If you have any questions about the exceptions to confidentiality, please contact us and we can discuss and clarify these issues.

Psychology

While the relationship between a patient and a psychologist is protected and information cannot be disclosed without written consent, there are some situations in which we are legally obligated to take actions, including the following:

  • We are required by law to report any suspicions of child abuse to the Office of Child Protective Services.
  • We are required by law to report any suspicions of elder abuse.
  • If a patient threatens to harm himself/herself, we may be obligated to seek hospitalization for him/her, or to contact family members or others who can help provide protection.
  • If a patient communicates an explicit threat of imminent serious physical harm to a clearly identifiable victim, and we believe that the patient has the intent and ability to carry out such a threat, we must take protective actions that may include notifying the potential victim, contacting the police, or seeking hospitalization for the patient

If such a situation arises, we will make every effort to discuss it with you fully before taking any action, and we will limit our disclosure to what is necessary. If you have any questions about the exceptions to confidentiality, please contact us and we can discuss and clarify these issues.