Policies

Spectrum Psychology & Wellness

Spectrum Psychology and Wellness is classified as a Group Biller. Each Affiliated Clinician is solely responsible for their patient’s care & treatment.

Cancellation Policy

We know that unexpected things come up in life. Because of that, if you need to cancel or reschedule an appointment, you may do so with at least 24 hours’ advance notice and not be charged any fees. However, if you cancel with less than 24 hours advance notice, do not show up for your appointment, cancel late, or arrive 15+ min. past your scheduled appointment/telehealth time, for any reason, you will incur a charge. Because we offer appointment reminders and commonly have a waiting list, missed appointments or those not canceled with 24 hours’ notice will incur a charge to your credit/debit card on file at the rate of $100. Late cancelations and/or arriving 15+ min. past your scheduled appointment/telehealth time will incur a charge at the rate of $80. This fee cannot be charged to insurance.

Additionally, in the best of circumstances, it is impossible to guarantee a 100% delivery rate of appointment reminders due to factors outside our control (i.e., bad phone numbers or email addresses or reminders being misclassified as “spam”). It is always best to view reminders as a “courtesy” rather than a “certainty.” Missed appointment fees will still apply. The benefit of reserving your therapist’s time specifically for your session is that you rarely have any significant wait time. However, if you fail to keep your appointment or fail to cancel more than 24 hours prior to the session, this block of time is no longer available to others and will still be billed to you.

Office Phone / Call In Policy

Spectrum Psychology phones ARE NOT answered directly. Please leave a message for a call back within 24 hours or less.

Limits on Confidentiality

Coaching

All information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the ICF Code of Ethics but is not considered a legally confidential relationship (e.g. Medicine or Law). If you have any questions about the exceptions to confidentiality, please contact us and we can discuss and clarify these issues.

Psychology

While the relationship between a patient and a psychologist is protected, and information cannot be disclosed without written consent, there are some situations in which we are legally obligated to take actions, including the following:

  • We are required by law to report any suspicions of child abuse to the Office of Child Protective Services.
  • We are required by law to report any suspicions of elder abuse.
  • If a patient threatens to harm himself/herself, we may be obligated to seek hospitalization for him/her or to contact family members or others who can help provide protection.
  • If a patient communicates an explicit threat of imminent serious physical harm to a clearly identifiable victim, and we believe that the patient has the intent and ability to carry out such a threat, we must take protective actions that may include notifying the potential victim, contacting the police, or seeking hospitalization for the patient.

If such a situation arises, we will make every effort to discuss it with you fully before taking any action, and we will limit our disclosure to what is necessary. If you have any questions about the exceptions to confidentiality, please contact us and we can discuss and clarify these issues.